MANAGED SERVICES

Coastline Micro's 24x7 Managed Services offerings provides companies with the same high availability and performance that once required a large internal support staff.  For detailed information on our Managed Services Offerings please take a look at our Managed Services Presentation.

Managed Service offerings:

• Peace of Mind - Leave the fire-fighting to us. Let us be your network watchdog, allowing you to focus on your core business and revenue-generating activities.
• Increased Productivity - Reduce the business impact of IT failure by shortening the mean time from network failure to issue resolution by allowing us to watch your network through our priority response guarantee.
• Cost Savings- 24x7x365 monitoring provides visibility into your network allowing us to immediately determine the root cause of any network issue, thereby reducing the timely task of issue diagnosis from hours to mere minutes – resulting in substantial cost savings and downtime reduction for you.
• Accountability & Transparency Into Your ISP or Other Hosted Applications - Because we can monitor the connectivity of your Internet connection and other hosted applications, we can provide reporting around the actual delivery of such services – all designed to ensure you are receiving the guaranteed service level you are paying for
• Maintaining The Safety And Security Of Your Network - By monitoring the performance of your firewall, antivirus and general network security services, we ensure that your network’s integrity is
  an ongoing priority.  Let us make sure that your firewall and antivirus investment are working for you
• Helping You Manage Your Network Infrastructure - By keeping track of the details and composition of your network assets and hardware, we can help you make intelligent decisions about what needs to be upgraded, what is missing, what has appeared unexpectedly and what should be purchased based on your business planning and objectives
• Know If Your Software Is Legal And Approved - Knowing what software and applications are running on your network is essential information in allowing you to be notified if unsafe or unsanctioned software is installed on any of your network’s computers.  We can also help you track how many licenses of your legally-purchased software you are actually running in your business, and help you avoid fines that could result through violation of your license agreements

Solution Details:

• Network, hardware and software performance monitoring.  Includes: Patch and Update Status, O/S health, Servers, Desktops, Network Applications, Remote VPN Connections
• Device Bandwidth and Performance monitoring for Routers, Switches, Firewalls
• Security Monitoring of: Firewall events/alerts, virus activity, network security events, application compliance, asset monitoring
• Remote access and assistance for Servers, Desktops, End-users
• Onsite service and support for network issues and customer requests
• Quarterly or Monthly Reports on Security, Hardware, Applications, Incidents, Network, Backup