Coastline Micro's staff size, breadth and depth of technical expertise enables small businesses to focus on their business and not on IT.
Helpdesk and Onsite Support - Desktop, server and network troubleshooting is provided by Coastline Micro's technical support staff. Our experienced support specialists achieve a high rate of first call problem resolution. This effectively lowers cost per incident and increases overall customer productivity.
Remote Support - Coastline Micro's technical support staff can see what you see, making it possible to quickly find resolutions to problems that might otherwise require an onsite visit.
Networking - Our network engineers design, implement, and maintain IT networks, both wired and wireless. We also provide multi-office connectivity, VPN and WWAN solutions for mobile workforces and telecommuters.
Server Integration - Coastline Micro's systems engineers implement servers; from entry level Dual Core P4 servers to Dual Core Xeon, Quad Core Xeon, Itanium2, and Blade Servers. Our team will design a server environment that will meet your existing needs and scale to meet your future needs. In addition to implementing servers we install and configure solutions based on Microsoft's Server ecosystem, such as Windows Server 2003, Server 2003 SBS, Exchange Server, SharePoint Portal Server, and SQL Server.
Security - Coastline Micro's security experts use best practices methodologies to analyze IT environments for security risks. The data gathered during the security risk analysis enables our security experts to implement security mechanisms (such as firewall's, wireless security, spam and virus filters) to protect client environments and critical data.
Disaster Recovery - Utilizing industry standards Coastline Micro will design and implement and disaster recovery solution that meets an organizations specific needs. Our solutions include real time replication, batch replication, disk-to-disk backup, disk-to-removable disk backup, disk-to-tape backup, and tape backup solutions.
Storage - Coastline Micro's team will review your existing data storage infrastructure and design a NAS or iSCSI solution, consolidating critical data on a centralized appliance for ease of management and support.
Requirements Analysis - Coastline Micro's seasoned IT team works with IT department managers, executive management, and end-users to clearly define objectives and assess the role IT plays in their business operations. We then provide reports detailing the conclusions of our analysis.
Hourly and Monthly IT Services Agreements - Coastline Micro can design an IT Services Agreement that best fits your organizations needs. If your company requires only spot work, our Hourly (Time & Material) IT Services Agreement will fit your needs. If you require fixed onsite visits, whether weekly, bi-weekly, or monthly, with the flexibility for spot work and support, our Monthly IT Services Agreement is the ideal choice.
Home Office Support - As telecommuting and mobile workforces grow so does the need for a secure and stable home network. Our technical team can install your secure wireless home network, ensuring stability and data backup.
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