Extended Warranty Terms & Conditions
The Fine Print

Click on the question below to find a specific answer to your question, or scroll down to view our Extended Warranty General Terms and Conditions

  1. Warranty service provided
  2. Limitations of my warranty
  3. Product has failed, what do I do?
  4. Increase life of my hardware
  5. Determine beginning date or length of warranty
  6. Prevent Loss of Data
  7. Transfer ownership of warranty

General Terms & Conditions:

1. Warranty Service Provided by:

  • Warranty services will be completed by Coastline Micro, Inc.
  • Warranty terms and conditions provide repair or replacement (at the discretion of Coastline Micro) for defects in the manufacture’s material or workmanship.

2. Limitations of Warranty:

  • The warranty does not protect against accidental damage, loss, acts of nature or any other event that did not originate during the manufacture of the product.
  • Repairs may be completed with new or previously used products, with parts equivalent to new performance and reliability, or with equivalent products to an original product that has been discontinued.
  • Coastline Micro may require the customer to open the product case, remove hardware, manipulate software, or perform other diagnostic activities. Failure to assist in and allow remote diagnosis will result in a service fee for on-site diagnostic services needed.

3. Failed Product, what do I do:

  • If a product fails, Contact Coastline Micro Technical Support
  • Coastline Micro will remotely identify the cause of the failure and propose a solution.
  • If the failure is caused by a manufacturer’s defect and the product is under warranty, Coastline Micro will remotely diagnose and repair or replace (at the discretion of Coastline Micro) the product at no charge.
  • If the product is outside the warranty term, there may be a fee for diagnosis and remedy.
  • It may be necessary for the customer to assist Coastline Micro in assessing a failed product.
  • Coastline Micro may require the customer to open the product case, remove hardware, manipulate software, or perform other diagnostic activities. Failure to assist in and allow remote diagnosis will result in a service fee for on-site diagnostic services needed.

4. Increase quality and longevity of hardware:

  • To maintain peak performance, our products needs regular attention to variables such as air flow, dust control, ambient air temperature, drive updates, and firmware updates.

5. Determine beginning date or length of warranty:

  • To determine the warranty expiration date for a product, contact Coastline Micro Technical Support.
  • The length of a warranty term may different between product models. Variables that impact warranty term include the country where the product is sold, as well as the type of product sold.
  • Warranties begin and end on a specific date.
  • The date when a warranty begins may be determined by a date that is stored in the product during manufacturing, by the date of installation, or by the date on the customer proof-of-purchase.

6. Loss of Data:

  • Coastline Micro is not responsible for the loss of data. The owner will be responsible for backing up and care of data.
  • Therefore, Coastline Micro STRONGLY recommends you have a backup plan for data. It is possible to void the warranty on a Coastline Micro product. Any failure caused by an unsupported or third-party component will not be converted by warranty. Opening a sealed component or sealed product will void the warranty. Opening a case will not void the warranty on a product that is designed to be opened and upgraded.

7. transfer ownership of warranty:

  • An end user can transfer ownership of a Coastline Micro product to another end user or company. The remainder of the warranty period will also transfer to the new owner.